Customer Case Studies

Shoot authentic, on-brand photos and b-roll of real customers at their own location by directing their phone camera remotely. Full-resolution stills and video for case-study pages, decks and ads — without flying a crew out.

Short answer

Remote customer case studies let a marketing or content team capture authentic photos and b-roll of a real customer at their own workplace — without sending a crew. Using CLOS, your producer directs the customer’s phone camera remotely, framing and triggering full-resolution stills and video. The result is genuine, on-brand imagery for case-study pages, sales decks and ads, shot in a single remote session.

Key takeaways

Capture real customers in their real environment — not stock photos or AI mockups
Direct the customer's phone camera remotely — full focus, exposure and RAW control
Get full-resolution stills and b-roll video in one session for pages, decks and ads
No crew travel, no day rates, no scheduling a flight — book the customer for an hour, not a day
Files land in your cloud dashboard in real time, ready to cut and publish

Remote customer case study photography in CLOS — capturing authentic stills and b-roll of a customer at their own workplace.

What is a remote customer case study shoot?

A remote customer case study shoot is a way to gather authentic visual content — portrait stills, environmental shots and b-roll — of a real customer without travelling to them. Instead of booking a videographer, a flight and a half-day on site, your team runs a guided remote session: the customer props their phone on anything stable, and your producer takes over the camera to frame, light-check and capture every shot at full resolution.

This matters for B2B marketing and brand storytelling because case studies live or die on credibility. Readers can tell the difference between a generic stock office and the customer’s actual floor, their actual team, their actual product in use. CLOS lets you capture that real texture remotely, so a case study that used to take weeks of coordination becomes a 45-minute call with usable footage.

How a remote case study shoot works

CLOS keeps a remote case study close to a real on-location shoot — minus the travel and the day rate.

Step one of a remote case study shoot — sharing a link and a shot list with the customer.

Brief the customer and open a room

Send a single link, share a quick shot list (a couple of portraits, a wide of their space, product b-roll), and spin up a virtual room in seconds.

Step two — the customer joins from their phone and the producer sees the live camera feed.

Pair the customer's phone

The customer joins from their iPhone or Android and props it on a desk, shelf or small tripod. You see their live feed instantly and can guide placement before a single frame is shot.

Step three — the producer directs the remote shoot and triggers full-resolution stills and b-roll.

Direct and capture remotely

Adjust focus, exposure, ISO and white balance, reframe, and trigger stills or roll video yourself. You control the look while the customer simply works, talks or demonstrates their product. Every still and clip uploads to your dashboard in real time, so your editor can start cutting the case study before the call even ends.

Why marketing teams choose CLOS for customer stories

A customer story only converts if it feels true. CLOS is built so the imagery stays authentic and on-brand without the cost and friction of a travelling crew.

Why CLOS

Authenticity at scale — real customers, real locations, captured remotely across any region
Stills and video together — one session feeds the case-study page, the deck and the social cut
Producer keeps creative control — framing, focus and exposure are yours, not left to the customer
Faster customer yes — an hour on a call is far easier to approve than a film crew on site
On-brand consistency — match framing and grading across every customer in your story library
Lower cost per story — no flights, no day rates, so you can publish more case studies per quarter

Remote case study shoots vs. flying a crew vs. asking for selfies

How a CLOS remote case study compares to flying a crew out or asking the customer to film themselves.
	CLOS remote case study	Fly a crew out	Ask the customer to self-shoot
Image & video output	Full-resolution stills & b-roll	Full-resolution stills & b-roll	Inconsistent phone clips
Creative control	Producer directs the camera remotely	Full on-site control	None — customer decides
Customer time required	~1 hour on a call	Half to full day on site	Whenever they get to it
Travel & logistics	None	Flights, crew, scheduling	None
Cost per story	Low	High	Low but unusable
Time to first footage	Same session	Days to weeks	Unpredictable

For a deeper comparison, see CLOS vs. Zoom for photoshoots and remote photoshoot vs. AI photoshoot.

Customer case study use cases

Video case studies & testimonials — pair directed b-roll with an on-camera interview. See remote video testimonials.
Authentic UGC-style proof — capture customers using your product in their own words. See remote UGC testimonials.
Full remote video production — run a complete multi-shot session remotely. See remote video shoot.
Customer interviews for stories — record structured customer Q&A remotely. See remote video interviews.

What you get on each plan

Start free, then upgrade when you need RAW, longer video and more storage for a full library of customer stories.

CLOS plans for producing remote customer case studies.
Plan	Best for	Highlights
Free	A first remote customer story	1 GB cloud, remote photo & video capture, focus & flash control, hi-res, archive download
Pro	Content teams publishing regularly	5 GB cloud, RAW / Apple ProRAW, telephoto & ultra-wide, ISO / shutter / WB, up to 6 viewers, non-expiring albums
Enterprise	Brand & demand-gen teams at scale	Dedicated servers, team accounts, personal branding and custom features

See full pricing for details.

Capture your next customer story remotely

Open a room, send your customer a link and direct authentic stills and b-roll in one session. Free to start — no credit card required.

Start for Free See pricing

Frequently asked questions

What is a remote customer case study shoot? +

It's a guided session where you capture real photos and b-roll of a customer at their own location without sending a crew. The customer props up their phone and your producer directs and triggers the camera remotely, capturing full-resolution stills and video for your case study.

How do I shoot a customer case study remotely with CLOS? +

Send the customer a room link, have them join from their phone and prop it up, then direct the camera yourself — adjusting framing, focus and exposure and triggering stills or video. Footage uploads to your cloud dashboard in real time. See how to create or join a room.

Will the footage actually look on-brand and professional? +

Yes. Because your producer controls focus, exposure, ISO and white balance — not the customer — you keep creative control of the look. RAW and Apple ProRAW capture on Pro and Enterprise give you full latitude in the edit. See how to get the best image quality.

Can I get both photos and b-roll video in one session? +

Yes. CLOS captures full-resolution stills and video in the same remote session, so a single customer call can feed your case-study page, a sales deck and a short social cut.

How much does it cost to produce a remote case study? +

You can start on the Free plan with 1 GB of cloud storage and remote photo and video capture. Pro adds RAW, more storage and advanced camera controls for teams publishing customer stories regularly. See pricing.

How is this different from asking the customer to film themselves? +

Self-shot clips are inconsistent and rarely on-brand because the customer is guessing at framing and exposure. With CLOS your producer directs the camera remotely, so you get consistent, usable footage every time — closer to flying a crew out than to handing over the work.

Do customers need to install anything? +

The customer runs the CLOS capture app on their iPhone or Android to join the shoot. Other stakeholders who just want to watch or approve can join the room from a browser with no install.

Is the customer's content secure? +

Yes. All transfers are encrypted and rooms are access-controlled. Footage is stored in your CLOS cloud dashboard, and Enterprise plans support a DPA and dedicated infrastructure — useful when handling a customer's brand assets.

Remote Customer Case Study Photography & Video — Real Customer Stories, No Crew Travel